Cancellation and Transfer Policy
Cancellation and transfer request will be accepted 5 weeks before the test date with a $70 administrative fee.
Transfer dates will depend on availability.
Cancellation and transfer request less than 5 weeks before the test date will be treated as a cancellation – candidate will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the five-week before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by following:
- Serious illness – hospital admission or serious injury
- Loss or bereavement – death of a close family member
- Hardship/trauma – victim of crime, victim of traffic accident
- Military service
Complete the Refund and Transfer Request Form and the credit card form no later than five (5) days after the test date and attach evidence such as a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.