Computer-delivered Cancellation Policy
Cancellation made more than 7 days prior to the test date – candidate will receive a full refund less $70.00 administrative fee. Cancellation less than 7 days ahead of the test date – candidate will receive NO refund. Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The candidate must re-apply.
Computer-delivered Transfer Policy
Request for IELTS Test Day Transfer must be made more than 7 days prior to the elected test date (without penalty). Transfer dates will depend on availability. Candidates who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:
Serious illness – hospital admission or serious injury Loss or bereavement – death of an immediate family member Hardship/trauma – victim of crime, victim of traffic accident Military service Computer-delivered test takers must file an application for refund no later than two(2) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
IELTS Request for Refund or Test Day Transfer Form (PDF)
Absent on Test Day
If a candidate is absent on the day of the IELTS test, the candidate will lose the full test fee and must re-apply.
Late Arrival on Test Day
If a candidate arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found both in your confirmation e-mails and at the Test Info link on this page.