Request for cancellation or postponement of your IELTS test must be made in writing via e-mail or letter ONLY. Telephone cancellation or postponement will not be accepted.
Paper-based Cancellation Policy
Cancellation more than 5 weeks before the test date – candidate will receive a full refund less $70.00 administrative fee.
Cancellation less than 5 weeks before the test date – candidate will receive NO refund.
Arriving late or not appearing on test day counts as a cancellation, and you will NOT receive a refund. In this case, you must register for a new test date.
Paper-based Transfer Policy
Transfer requests will be accepted 5 weeks before the test date with a $70 administrative fee.
Transfer dates will depend on availability.
Transfer request less than 5 weeks before the test date will be treated as a cancellation – candidate will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the five-week before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:
- Serious illness – hospital admission or serious injury
- Loss or bereavement – death of a close family member
- Hardship/trauma – victim of crime, victim of traffic accident
- Military service
Candidates must complete a “Request for Refund or Test Day Transfer Form” no later than five (5) working days after the paper-based test date and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. Please submit all documentation to ieltsvictoria@gvenglish.com or bring the documents in person during business hours.
IELTS Request for Refund or Test Day Transfer Form (PDF)
Computer-delivered Cancellation Policy
Cancellation made more than 7 days prior to the test date – candidate will receive a full refund less $70.00 administrative fee.
Cancellation less than 7 days ahead of the test date – candidate will receive NO refund.
Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The candidate must re-apply.
Computer-delivered Transfer Policy
Request for IELTS Test Day Transfer must be made more than 7 days prior to the elected test date (subject to a transfer fee). Transfer dates will depend on availability.
Candidates who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by
Serious illness – hospital admission or serious injury Loss or bereavement – death of an immediate family member Hardship/trauma – victim of crime, victim of traffic accident Military service Computer-delivered test takers must file an application for refund no later than two(2) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
IELTS Request for Refund or Test Day Transfer Form (PDF)
Absent on Test Day
If a candidate is absent on the day of the IELTS test, the candidate will lose the full test fee and must re-apply.
Late Arrival on Test Day
If a candidate arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found both in your confirmation e-mails and at the Test Info link on this page.